San Mateo County Cares

San Mateo County Cares about providing excellent and courteous public service. We would like to know if we are succeeding and how we can do better. Please take a moment to complete this survey.

What services did you receive?

Please rate our services

	Excellent	Good	Fair	Poor	Not applicable
Response time of answering the phone	Response time of answering the phone - Excellent	Response time of answering the phone - Good	Response time of answering the phone - Fair	Response time of answering the phone - Poor	Response time of answering the phone - Not applicable
Courtesy of staff	Courtesy of staff - Excellent	Courtesy of staff - Good	Courtesy of staff - Fair	Courtesy of staff - Poor	Courtesy of staff - Not applicable
Knowledge of staff assisting you	Knowledge of staff assisting you - Excellent	Knowledge of staff assisting you - Good	Knowledge of staff assisting you - Fair	Knowledge of staff assisting you - Poor	Knowledge of staff assisting you - Not applicable
Helpfulness of information	Helpfulness of information - Excellent	Helpfulness of information - Good	Helpfulness of information - Fair	Helpfulness of information - Poor	Helpfulness of information - Not applicable
Responsive to your needs	Responsive to your needs - Excellent	Responsive to your needs - Good	Responsive to your needs - Fair	Responsive to your needs - Poor	Responsive to your needs - Not applicable
Communicated to you what to expect next	Communicated to you what to expect next - Excellent	Communicated to you what to expect next - Good	Communicated to you what to expect next - Fair	Communicated to you what to expect next - Poor	Communicated to you what to expect next - Not applicable
Overall satisfaction	Overall satisfaction - Excellent	Overall satisfaction - Good	Overall satisfaction - Fair	Overall satisfaction - Poor	Overall satisfaction - Not applicable

If you answered FAIR or POOR to any of the questions, what was unsatisfactory about the service

In order to improve our service, we would appreciate your comments and suggestions

If you would like to recognize an employee who provided excellent service, please give us their name and tell us how they helped you

Did you call from a cellular phone

Yes

(Optional) Please provide the following information

Your name

Street address

City, State, Zipcode

Telephone number

Email address

Departments

County of San Mateo

Public Safety Communications

San Mateo County Cares

Departments

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San Mateo County Cares