Dispatcher Appreciation Week is April 9 - April 15!
Greetings...Much appreciation to all as we celebrate Dispatcher Appreciation Week.
The San Mateo County Office of Public Safety Communications Center is celebrating National Telecommunicators Week April 9 through April 15, 2017.
Across the nation in times of intense personal crisis and community-wide disasters, the first access point for those seeking all classes of emergency services is 9-1-1. The local and county public safety communications centers that receive these calls have emerged as the first and single point of contact for persons seeking immediate relief during an emergency.
Just a note to say thanks to all of you, those in the front lines, those that supervise or manage and/or support our Center, for the outstanding work you do for San Mateo County. Our organization continues to be amongst those who hail 'best practices' after comparison in many areas of our jobs. Our work is challenging, rewarding, complex and gratifying, all of which makes it one of the most pride-filled and dynamic occupations in public safety. The center's 54 Public Safety Dispatchers (PSDs) received a total of 99,557 emergency 9-1-1 calls for 2016 (including 63,069 wireless, 9,839 were VoIP, and the remaining 26,649 were wireline) for law, fire, and emergency medical services. We continue to meet customer expectations by being rated excellent by those we serve both in the field and on the phone. Our staff is truly outstanding!